PRIVACY POLICY
PRIVACY NAVIGATION
1. INTRODUCTION
At PLAYRO, we treat your privacy like we treat our K/D ratio: seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Playro, you consent to the data practices described in this policy. If you disagree with any part, please discontinue use immediately.
2. DATA WE COLLECT
We collect information to provide a seamless, skill-based matchmaking experience. Here's exactly what we gather:
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Gamertag, Email, Age Range, Platform IDs (PSN, Xbox, Steam) | Profile creation & authentication |
| Profile Data | Avatar, Bio, Favorite Games, Skill Level, Languages Spoken | Matchmaking & social discovery |
| Usage Data | App features used, session length, crash logs | Improving app stability & UX |
| Communication Data | Public chat messages, Squad voice channel logs (metadata only*) | Moderation & safety enforcement |
| Device Data | IP Address, Device Model, OS Version, Mobile Carrier | Security & regional latency optimization |
*Playro does NOT record or store the content of your voice chats. They are end-to-end encrypted.
3. HOW WE USE YOUR DATA
Your data powers the Playro ecosystem. Specifically, we use it to:
- Matchmake: Connect you with gamers of similar skill and playstyle.
- Personalize: Show you relevant game lobbies and friend suggestions.
- Protect: Detect and ban toxic players, cheaters, and bots.
- Improve: Analyze crash reports to fix bugs in the next patch.
- Communicate: Send you service announcements, beta invites, and Pro membership receipts.
4. DATA SHARING & THIRD PARTIES
We limit sharing your data. We only share in the following circumstances:
- Service Providers: We use trusted partners like AWS (GameLift) for servers, Stripe for payments, and SendGrid for emails. They are contractually bound to keep your data confidential.
- Legal Obligations: If required by a valid court order or to prevent imminent harm.
- Business Transfers: If Playro is acquired, user data may be part of the assets transferred.
- With Your Consent: If you choose to link your Discord or Twitch account publicly on your profile.
5. COOKIES & TRACKING
Our website uses essential cookies and analytics to understand traffic. Our mobile app uses anonymized identifiers for fraud prevention.
6. YOUR PRIVACY RIGHTS
Depending on your location, you have specific rights:
📋 Right to Access & Delete
You can download a copy of your Playro data or permanently delete your account directly in Settings > Privacy > Data Manager.
🇪🇺 GDPR (Europe & UK)
Right to rectification, restriction of processing, and data portability.
🇺🇸 CCPA (California)
Right to know what personal information is sold/shared (Note: We don't sell it) and right to non-discrimination for exercising privacy rights.
7. DATA SECURITY
We implement administrative, technical, and physical security measures to protect your personal information.
END-TO-END ENCRYPTION
Voice and private messages are encrypted in transit.
2FA SUPPORT
Enable two-factor authentication for account protection.
REGULAR AUDITS
Third-party penetration testing conducted quarterly.
8. CHILDREN'S PRIVACY (COPPA)
Playro is NOT directed to children under 13 (or 16 in the EEA). We do not knowingly collect data from children. If you are a parent and believe your child has provided us with information, please contact us for immediate deletion.
9. INTERNATIONAL DATA TRANSFERS
Playro is a global gaming network. Your data may be transferred to and processed in the United States or other countries where our servers are located (e.g., AWS regions). We ensure adequate safeguards (Standard Contractual Clauses) are in place for such transfers.
This policy may be updated periodically. Continued use of Playro means acceptance of these terms.
// YOUR DATA. YOUR SQUAD. YOUR RULES. //